iBride Vendor Terms and Conditions
Customers or Clients – website visitors looking to purchase wedding products and services.
Vendors – businesses or individuals who provide wedding-related services, showcase and sell them on iBride.com platform.
iBride or Platform – iBride.com website and iBride mobile applications.
Company – IBRIDE LTD, United Kingdom limited company number 08482028, registered office address/business address: 30 Sherwood Way, Epsom, Surrey, KT19 8GY, UK.
Service or Package – any service or set of services advertised on the Platform by the Vendor.
User - a Vendor or a Customer registered on the Platform.
Booking confirmation – electronic confirmation issued by the Platform at the moment when the Customer has paid for Vendor’s service via iBride.
Invoice – list of services to be provided with price payable by the Client which is issued by the Vendor via iBride platform.
Wedding Date – the date when the service requested by the Client should be rendered by the Vendor
Payments Provider – PayPal (Europe) S.à r.l. & Cie, S.C.A., Société en Commandite par Actions, Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg, RCS Luxembourg B 118 349.
iBride.com is a marketplace for destination wedding packages. The Platform is operated by IBRIDE LTD (the Company) a Limited Company in England and Wales organised under the laws of the United Kingdom.
iBride does not provide any wedding services directly to Customers. iBride is an advertising platform where Vendors advertise their portfolio and sell their services.
Customers can contact Vendors, request quotes for services and book the services via the platform. The service rendered to the Customer is only provided by the Vendors advertised on the Platform, and never by the Platform or the Company.
Only registered Users can communicate to other Users of the Platform. The registration is free for both Clients and Vendors.
All content of the Platform, including User profiles, packages, reviews and communication between Users is recorded and moderated by iBride staff. Moderation is conducted based on these Terms and Conditions. However, any content-related decision may be made by iBride member of staff at their own discretion without additional explanation.
The Wedding Date must be agreed by the Client and the Vendor before the booking is made.
By using the website you agree to accept full Terms and Conditions.
Vendors rights and responsibilities
It is a responsibility of every Vendor to make sure their packages do not mislead customers, provide a good quality description of their products and services and true photos and prices.
In case a misleading package is found on the Platform, the Platform has the right to remove such content from the website at its own discretion.
It is prohibited for the Vendor to take the communication with the Client outside of the Platform before the booking has been completed by the Client. Any attempts to communicate to the Client directly via email, messengers, social networks or phone will be blocked. It is also forbidden to prompt a Client to use search engines to find Vendor’s website in order to establish direct contact. If there are repeated attempts, the Vendor will be blocked and their packages removed from the platform.
It is strictly prohibited for Vendors to contact other Vendors and offer their services and products via iBride platform.
It is Vendor’s responsibility to make sure their iBride login details are kept safe and secure so that no unauthorised person could get possession of those and use the Vendor’s iBride account illegally.
Packages of the Vendors violating any of these Terms and Conditions can be removed from the Platform at the Company’s sole discretion without a notice.
The Vendor has the right to place unlimited number of packages on the Platform. However, iBride does not guarantee every Vendor the placement of all their packages. All content published on iBride is pre-moderated and can be rejected at the Platform’s discretion.
The Vendor must read and accept iBride Moderation Rules and Regulations https://ibride.com/rules/
The Vendor must reply to the Clients within reasonable time of up to 10 business days from the request. Any vendor content ignoring clients requests can be removed from the Platform.
The Vendor can customise the Package and its price depending on the Customer’s request, but this should be done before the booking is confirmed. After the Booking Confirmation and payment the price of the package cannot be changed and the service must be rendered to the client.
To receive payments and communicate with Customers the Vendors should accept Terms and Conditions for Vendors and provide the correct payout details that will be used to transfer funds from the Client.
The Vendor is responsible for providing services to the Client as per the information advertised in the Package placed on iBride and the discussion with the Client via the Platform. It is their responsibility to communicate with the Client and make sure their services are of the best possible quality.
By placing their package on the iBride platform, the Vendor accepts that Clients who used their services may review them on the Platform and the review will become publicly available. These reviews cannot be removed from the platform by Vendor’s request, unless authorised by the Client. iBride will aim to make sure only genuine reviews are posted on the Platform and may remove any of them at its own discretion, without notifications and explanations.
Payments, refunds and cancellations policy
To take a payment and sell a package via iBride, the Vendor must issue an invoice to the Client via iBride platform.
The invoice must represent the final total price payable by the Client to the Vendor and must include taxes, commissions, and other fees.
The invoice is payable by the Client in two instalments: 1) the Prepayment of 50% of the total amount and 2) the Second Payment for the remaining 50% of the total amount.
The Client must make the Prepayment within 14 days of the receipt of the invoice. If the Prepayment is not made, both the booking and the invoice are deemed void.
iBride stores Client’s billing data and will attempt to automatically take the Second Payment 60 days before the Wedding Date.
If unsuccessful, iBride will contact the Client using the contact details provided at registration, asking to update the payment details. iBride will periodically attempt to retake the payment again until 30 days before the Wedding Date. If still unpaid, the booking becomes void, and the Prepayment is not to be refunded to the Client.
If both the Prepayment and the Second Payment are successfully paid by the Client, the Vendor must render the service in full as it has been described, discussed and agreed with the Client via iBride's platform.
Any bookings made less than 60 days before the Wedding Date are non-refundable and shall be paid in full in one instalment.
Cancellations and refunds policy
The Client can cancel the booking any time via their account on iBride platform.
If the booking is cancelled within 14 days after the Prepayment has been made, the Prepayment should be refunded to the Client in full.
If the booking is cancelled after 14 days past the Prepayment has been made, the Prepayment should not be refunded to the client.
The Second payment is non-refundable once paid.
Platform commissions and payouts to the Vendor.
iBride platform processes the payments from the Client to the Vendor applying the rules and the schedule described in the section Payments by the Client of these Terms and Conditions.
iBride charges a commission of 15% of the total amount billed by the Vendor to the Client. iBride takes its commission fully from the Prepayment made by the Client.
The remaining part of the Client’s Prepayment, equal to 35% of the total amount billed to the Client, will be transferred to the Vendor 14 days after the Prepayment has been made i.e. when the Prepayment becomes non-refundable.
The Second Payment will be transferred to the Vendor within 1 business day after it has been received from the Client.
Once received by the vendor, the payments are non-refundable back to the client.
The Company will not disclose any personal information of its users, neither Clients nor Vendors, to any third parties and will ensure their contact information is not made public at any time.
The Company will not share or sell Users’ personal information to third parties.
The email address provided by a User at registration will be used to send Platform notifications, for example when they are contacted by another User or a Vendor is being requested a quote from a Client. The use of the email address is not limited to these examples.
If required, the Company may occasionally contact Users directly for business and marketing purposes using the contact information provided at registration or publicly available via other sources.
To the best of the Company’s knowledge, all information placed on the iBride platform is true and correct, and the Company makes all efforts to ensure that it is always the case. However, iBride should not be liable for any incorrect information placed on the Platform by either Vendors or Customers, including packages and reviews. Liability for Users’ content is solely borne by the Users.
We aim to allow only quality Vendors to be listed on the Platform. However, in case of any disputes, the Company shall not be liable for any services provided by the Vendors listed on the Platform as well as reviews left by the Customers. Any disputes between the Client and the Vendor should be resolved directly between them.
iBride reserves the rights to reject to comment or explain its actions regarding the modification of Platform’s content and communications between Vendors and Clients.
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